From the Rivanna River Company
Please take time to review the information below from the Rivanna River Company regarding our May 15, 2019 event. There are some important details here along with several very helpful suggestions. Email firstname.lastname@example.org if you don’t find what you need here.
Thank you for choosing the Rivanna River Company for your upcoming water adventure. We look forward to taking care of you with the highest standards of customer service and river experience. Feel free to call us or email us at any time with questions leading up to your trip. Thank you for taking a moment to read the entirety of this message; doing this can vastly improve your trip experience.
Children must be age 6 or older
Please wear water shoes, sandals w/ heel strap, old tennis shoes (NO flip flops or bare feet)
NO alcohol allowed and NO glass containers on the river, thanks!
We ask that customers help protect the natural setting and the peaceful enjoyment of the river by leaving Bluetooth speakers or other electronic music devices at home.
In consideration of other customers on the shuttle bus, we do not allow dogs on the trips.
Please arrive 20 minutes before scheduled trip time.
Bring water and snacks and plan to be out longer than expected.
All participants or their parents/guardians are required to sign a Liability Waiver and Assumption of Risk Agreement before participating in the trip. You can print off and fill out a liability waiver in advance to expedite your check-in process. Use this link to download here the form.
When and Where to Arrive
Unless otherwise specified at the beginning of this email you should arrive at our shop location (1518 E. High Street, Charlottesville, VA 22902), 20 minutes prior to your scheduled trip time. WSC will likely carpool from the Stoney Creek Golf Club parking lot, leaving at 8 am.
Directions to 1518 E High St: Turn into the parking lot, and follow the signs around back to a gravel parking lot. You will park here and be shuttled at the beginning or end of your trip.
Cancellation Policy: Customers signed up for regular self-guided trips will receive a full refund with 24 hours notice of cancellation. No-shows will be charged the full price. Reservations for guided trips or any unique, custom trip not on our regular schedule must be cancelled or changed at least 72 hours in advance to receive a refund.
PLEASE NOTE: We run trips rain or shine if the weather and river conditions do not pose unacceptable risk. If RRC cancels a trip due to dangerous weather or other unforeseen circumstances, customers will receive a full refund. Please contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.
Weather and River Condition Policies: We run trips, rain or shine, unless weather or river conditions pose unacceptable risk. You will be contacted by email and/or cell phone the day before or at 8 AM the morning of your trip if weather or river conditions cause a trip cancellation. Trips cancelled by RRC will be rescheduled or refunded.
What to Wear: Plan to get wet. Dress in a bathing suit or shorts, a shirt with sleeves for sun protection, and a hat with a brim. Non-cotton clothing will be most comfortable and will dry quickly. Wear appropriate footwear, such as tennis shoes, water shoes, or sturdy sandals with heel straps. We don’t allow flip flops or bare feet. You will very likely need to get out of your boat and onto sand, rocks, and mud during your trip. We recommend that you have a full change of dry clothes and dry shoes available in your car at the end of your trip.
What to Bring: For all paddling trips, we require that you bring one cell phone for safety reasons We loan one dry bag per group for the duration of your trip and additional dry bags are available to rent for $5 and for sale for $25. You will most likely need a dry bag, so please obtain one in advance, or plan to get one from us the day of your trip. Aside from your cell phone, we urge you to leave valuables and electronics locked in your car. We can hold your keys at our office while you are on the river. Please plan for the elements by bringing the following items with you for your trip.
Sunscreen, sunglasses, and a hat with a brim,
Plenty of water and snacks
Optional items: Insect repellant, camera, a small cooler (fits on the back of our kayaks), swim goggles or a snorkel mask
Bring any medications that could be needed during the trip (or for the rest of the day/night in an emergency situation). This is particularly critical for Epi-Pens, Inhalers, Nitroglycerin, etc. that can save your life. Aside from your cell phone, we urge you to leave valuables and electronics locked in your car.
For spring and fall trips, a warm layer such as a synthetic fleece jacket or sweatshirt
Thanks for Helping Everyone by NOT Bringing:
Glass containers of any kind
Large quantities of alcohol
Electronic music devices such as Bluetooth speakers
Dogs (sorry Fido, we love you)
Children under 6 years of age
A Note on Summer Water Levels: Mid to late summer with variable rainfall can cause low-water conditions on the Rivanna. This means that the river can be slower with more rocks to dodge out there. On some short sections of the river, you can expect to run over or into some rocks. Sometimes this will necessitate getting out of the boat to pull it off the rocks. This makes it especially necessary to wear appropriate footwear, such as tennis shoes, water shoes, or sturdy sandals with heel straps. On the bright side, the water is generally clearer, which is great for fish-watching, snorkeling, and swimming, and the river is a great place to go for a refreshing experience in nature on hot summer days.
Safety Considerations: All customers are required to be able to swim. When considering if a child is ready for a paddling trip, remember that the boat can flip and leave the child on their own to swim out of the river or back to the boat. The Minimum age for all downriver trips is 6 years old, but parents/guardians/youth leaders should consider the above situation before bringing children along. Any child 13 years or younger is required by law to wear their life jacket at all times while on the water. Rivanna River Company policy also requires everyone to wear their life jacket at all times while on the water.
Alcohol and water are a dangerous combination. We strongly urge customers to consider the risks and plan to enjoy your trip without the distraction of mind-altering substances of any kind. Public consumption of alcohol at boat ramps and on the river is illegal. The Rivanna River Co. reserves the right to deny service to a customer at any time if our staff observes unsafe behavior and/or intoxication. Glass bottles or containers of any kind do not belong on the river. Because glass is an imminent hazard to customers, wildlife, and other river users, we do not allow customers to take glass containers on trips.
Thank you for making the river a great place for everyone by packing out trash, enjoying nature quietly, practicing catch & release fishing, and setting an example of safety and decorum on the water. Finally, we want to take a moment to honor your commitment to making time to play in the great outdoors, enjoying the simple gifts of nature. We are grateful that you have chosen us to help get you out there!